JCO69 Privacy Policy — Player Personal Data Protection

JCO69 takes our responsibility to protect every player's privacy seriously. We understand that when you register and use our platform, you entrust us with your personal information — and we uphold that trust with the utmost integrity.

This Privacy Policy is provided to give a clear and transparent overview of all aspects of personal data handling at JCO69. This document explains the types of data we collect, why it is needed, how it is used, who it may be disclosed to, and the rights you hold as the owner of that data.

As a platform operating for Malaysian users, JCO69 fully complies with the provisions of the Personal Data Protection Act 2010 (PDPA). We continuously update our data handling practices in line with the latest legal developments and industry requirements. If you have any privacy-related inquiries, our team is ready to assist through the support channels stated at the end of this document.

JCO69 only collects data that is genuinely necessary to provide a safe and quality service. We do not collect excessive or irrelevant information beyond what is required to operate our platform.

All identity verification documents submitted during the KYC process are stored in an encrypted system and are accessible only by authorised compliance staff. These documents will not be used for any purpose other than verifying your identity.

The personal information we collect is used responsibly for the following purposes only:

• To process new account registrations and verify player identity through the required KYC process.
• To process deposit and withdrawal transactions securely and accurately to your bank account.
• To provide effective customer support and resolve any disputes that arise.
• To send important account-related notifications such as transaction confirmations and security alerts.
• To detect and prevent fraudulent activity, money laundering, or platform abuse.
• To comply with legal obligations and regulations applicable to the operation of the JCO69 platform.
• To improve products, services, and user experience based on anonymous behavioural analysis.

JCO69 does not share your personal information with third parties except in the specific circumstances outlined below. Any data sharing is carried out with strict controls and only to the extent necessary:

• Payment Processors: Transaction information is shared with approved payment processors solely to enable deposits and withdrawals to be processed securely.
• Legal Authorities: JCO69 will disclose required information when mandated by a valid court order or directive from a relevant regulatory authority.
• Technical Service Providers: Infrastructure and security companies we engage may access limited data solely for technical purposes and are bound by strict confidentiality agreements.
• Fraud Prevention: Non-personally identifiable data may be shared with industry fraud prevention networks to protect all players on our platform.

We never sell player data to advertisers, data brokers, or any third party for commercial purposes. This is an absolute commitment of JCO69 that will never change.

JCO69 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or breach.

While JCO69 takes all reasonable steps to protect your data, no system can be fully guaranteed safe from all cyber threats. We therefore also encourage you to practise good personal security habits, such as using a strong password and not sharing your account information.

JCO69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the JCO69 platform.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding personal data held by JCO69:

To exercise any of the above rights, contact our privacy team through the customer support channel. We will process your request within 14 business days. In complex cases, this period may be extended to 30 days with prior notice to you.

JCO69 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by law. The following are general data retention guidelines:

• Active account data: Retained for the duration that your account remains active on the JCO69 platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting legal requirements.
• KYC Documents: Retained for 5 years after account closure in accordance with anti-money laundering requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical data (IP logs): Retained for 90 days for security and fraud investigation purposes.

After the stipulated retention period has expired, data will be securely deleted or anonymised using procedures that ensure no information can be recovered or re-identified.

JCO69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any changes made will be published on this page with the latest update date.

For changes deemed significant and directly affecting your privacy rights, JCO69 will provide advance notice via your registered email at least 14 days before the changes take effect. This gives you sufficient time to review and consider any implications for you.

Your continued use of the JCO69 platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the latest version. If you do not agree with the changes made, you have the right to close your account in accordance with the procedures set out in Terms and Conditions us.

If you have any inquiries, concerns, or complaints regarding how JCO69 handles your personal data, or if you wish to exercise any of your privacy rights, we encourage you to contact our team directly.

We are committed to handling every privacy inquiry with seriousness and professionalism. Our data protection team is trained to manage all types of privacy-related requests efficiently and in a timely manner.